🛡️  Customer Protection

Return & Refund
Policy

We stand 100% behind ShotAwake. If it doesn't fix your mornings, it doesn't cost you a thing. Here's exactly how we make that happen — no fine print, no runaround.

📅 Last updated: May 2026
📧 Support@shotawake.com
⚡ Response within 24h
🎯
30-Day Guarantee
Full money back
⚡
Fast Refunds
5–10 business days
🚚
We Cover Defects
Return shipping on us
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Real Support
Humans, not bots
🎯

The 30-Day Money-Back Guarantee

Core Policy

You have 30 full days from the date of delivery to request a return. Use ShotAwake, wake up with it, put it through its paces. If at the end of 30 days your mornings haven't changed — contact us and we will refund you in full. No interrogation. No guilt trip. No drama.

Unlike most "guarantee" policies buried in legal jargon, ours is designed to actually protect you. We're confident enough in what ShotAwake does that we're willing to bet our revenue on it. We haven't had to pay out often — but when we do, we do it fast.

30
Day Window
From delivery date to request
48h
Our Response
We confirm & send instructions
5–10
Day Refund
After we receive your return
📋

How to Start a Return

Simple Process

Four steps. That's it. No forms, no hoops, no waiting on hold with a chatbot that goes in circles.

01
Email us within 30 days of delivery
Send to Support@shotawake.com with your order number and a brief description of your reason. That's all we need to get started.
02
Wait for our confirmation (within 48 hours)
We'll review your request and reply with return instructions. Do not ship anything back without this confirmation — items sent without prior approval cannot be processed.
03
Ship the unit back using our instructions
For defective or wrong items, we cover return shipping entirely. For change-of-mind returns, the customer is responsible for the return shipping cost.
04
Receive your refund within 5–10 business days
Refund goes to your original payment method. You'll receive a confirmation email the moment it's processed on our end. Bank processing time may add 1–3 additional days depending on your provider.
✅

Return Eligibility

We cover what's fair. Here's what qualifies for a return versus what doesn't — no surprises.

✅
Covered — Full Refund
Defective unit that doesn't function as described from the start.

Damaged in transit — document with photos on arrival.

Wrong item delivered — our error, our fix, fully on us.

Not working for you within 30 days — used it genuinely and it didn't change your mornings. We refund.
⛔
Not Covered
Requests made after 30 days from delivery date.

Physical damage from dropping, misuse, or liquid exposure after delivery.

Returns shipped without prior approval via email.

Unauthorized modifications or tampering with the unit.
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Defective & Damaged Items

Fully Covered

ShotAwake units are quality-checked before they leave the warehouse. But manufacturing defects and shipping damage happen — and when they do, we cover everything. Full replacement or full refund, your choice.

✓
Inspect your order immediately upon arrival. Check the unit, the pistol, and the target for any visible damage or defects before discarding the packaging.
✓
Photograph any damage and email us at Support@shotawake.com within 72 hours of delivery. Photos are needed for us to file a claim with the carrier.
✓
We'll ship a replacement at no cost, or issue a full refund if you prefer. No need to return the damaged unit in most cases — we'll confirm this when we respond.
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Return shipping is fully covered by us in all defective-item cases. You will never pay to ship back something that arrived broken.
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Wrong Item Received

Our Mistake

Received the wrong color variant or an incorrect item? That's on us. Email Support@shotawake.com with your order number and a photo of what arrived. We'll send the correct item via priority shipping at zero cost to you. You won't be asked to pay for return shipping either — we arrange everything.

We do ask that you hold onto the incorrectly shipped item until we confirm our preferred resolution — in some cases, it's not worth the cost to have it returned and we'll let you keep it.

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Exchanges & Cancellations

Want a different color variant? Contact us at Support@shotawake.com within 24 hours of placing your order. If it hasn't shipped yet, we'll switch the variant at no charge. Once your order has entered fulfillment, the fastest path is to accept the delivery, then reach out to start an exchange — we'll prioritize your replacement.

Cancellations: We process and ship orders fast — typically within 24–48 business hours. If you need to cancel, contact us immediately. We'll do everything possible to intercept the order before it ships. If it's already in transit, you'll need to follow the standard return process once delivered.

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Refund Processing & Timeline

Once we receive and verify your returned item, here's exactly what happens:

✓
You receive a confirmation email from us the moment your refund is approved and submitted.
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Refund is issued to your original payment method within 5–10 business days of approval.
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Depending on your payment provider or bank, the credit may take an additional 2–5 business days to appear on your statement — this is outside our control.
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If 15 business days have passed since your refund was approved and still no credit, contact us and we'll investigate immediately.
🇪🇺

European Union Customers

If your order was shipped to any country within the European Union, EU consumer protection law grants you the right to cancel or return your order within 14 days of receiving it, for any reason, without providing justification. To exercise this right, contact us at Support@shotawake.com before the 14-day window closes. Standard return shipping and condition requirements apply as outlined above.

⚠️

Chargebacks & Disputes

Important

We take chargebacks seriously — and we want to be upfront about how we handle them. Before initiating a chargeback with your bank or payment provider, please contact us directly. We resolve legitimate issues fast and without friction. A direct conversation is always the quickest path to a resolution.

Please read carefully: If a chargeback is filed after a refund has already been issued, or in cases where the customer has used the product and exceeded the return window without prior contact, we are required by our payment processor to dispute the claim. This process generates a permanent dispute record attached to the cardholder's account and typically takes 60–120 days to resolve — significantly longer than a standard refund would take.

We retain all order records, shipping confirmation, tracking data, communication logs, and delivery confirmation — which are submitted in full during any dispute process. We strongly encourage resolving all issues directly through our support team, where we have full flexibility to make things right quickly. Email Support@shotawake.com — we respond within 24 hours on business days.

🎯  Still have questions?
We've Got You.

Real support from real people. Email us and we'll get back to you within 24 hours — usually much faster. Or just head back to the product page if you're ready to lock in.

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